Introduction

When a television stops working or begins showing signs of malfunction, one of the first questions that comes to mind is whether the repair will be covered under warranty. This is especially important for Thomson TV owners, as the brand is widely known for offering feature-rich TVs at affordable prices. Understanding your warranty coverage can help you avoid unnecessary expenses and ensure your television receives reliable service. If you’re seeking professional repair support, the Thomson TV Service Center is where most customers turn for expert assistance and brand-authorized solutions.

Thomson TVs come with warranties designed to protect customers from manufacturing defects and technical faults. However, many users are unsure about what exactly the warranty covers, how long the coverage lasts, and what types of problems require paid service. This comprehensive blog breaks down everything you need to know, along with insights into specialized repair services available in cities like Bhopal, Lucknow, and Kanpur.

Understanding Thomson TV Warranty Coverage

Thomson TVs typically include a standard 1-year manufacturer warranty, although some models may feature extended panel warranties depending on the model and year of purchase. Warranty coverage applies only to manufacturing defects, internal component failures, and technical issues that arise without external influence.

To understand what is covered under warranty, it’s important to know the difference between manufacturing defects and user-caused damage. Manufacturers offer warranty protection only for internal issues, not for damage that occurs due to mishandling, accidents, or electrical faults caused by external factors.

What Is Generally Covered Under Warranty?

Thomson warranty typically covers the following types of problems:

Internal Component Failures
Issues with the motherboard, internal chips, T-Con board, backlight system, or internal wiring are covered if identified as manufacturing defects.
Display Malfunction Not Caused by Damage
Problems such as a blank screen, flickering, sudden panel failure, brightness issues, or display not powering on (without cracks or external damage) are covered.
Power Supply or Booting Issues
If the TV fails to turn on, restarts automatically, or shows red-light blinking issues due to internal faults, these typically fall under warranty.
Software Firmware Issues
Smart TVs may occasionally lag, freeze, or face app-related glitches. These software-related issues are handled under warranty unless altered by the user.
Speaker Audio Issues
If the TV experiences audio dropouts, distorted sound, or complete loss of audio due to internal system faults, repairs may be covered.

These issues qualify for free service as long as the TV is within warranty and has no signs of tampering.

What Is NOT Covered Under Warranty?

To avoid confusion, knowing what the warranty does not cover is equally important. Many users mistakenly assume that every problem is eligible for a free repair, which is not the case.

Issues not covered under warranty include:

Physical or Accidental Damage
Cracked screens, dents, damaged frames, or broken ports caused by impact or mishandling are not covered.
Water or Moisture Exposure
TVs exposed to water, humidity, or liquid spills void the warranty.
Electrical Damage
Voltage fluctuations, short circuits, and burnt components caused by unstable power supply are not included.
Third-Party Repairs
If the TV has been opened or repaired at a non-authorized place, warranty is automatically void.
Damage from Incorrect Installation
Wall-mounting errors or internal looseness caused by improper installation techniques are considered user-caused damage.
Unauthorized Software Modifications
Installing unsupported apps or custom firmware can void warranty.

If the TV issue falls into these categories, users must opt for paid repairs at brand-recognized service centers such as the ones provided by Dial Service Centre.

How the Warranty Claim Process Works

When you take your TV for repair, the technician will follow a defined warranty verification process. This includes:

Checking the purchase invoice for warranty validity
Inspecting the TV for signs of damage or tampering
Diagnosing the issue to determine whether it qualifies as a manufacturing defect
Providing a repair report and estimated turnaround time
Offering warranty-approved servicing (if eligible) or paid repair options

This transparent process helps customers clearly understand whether their repair qualifies for free service.

Specialized Repair Services in Different Cities

Thomson owners living in various cities across India rely on dedicated service centers for timely and reliable repair assistance. Below are the major service hubs where you can expect professional and brand-approved repair services.

Thomson TV Service Center in Bhopal

The Thomson TV service center in Bhopal are known for handling a wide range of Thomson TV issues, from minor glitches to major hardware failures. Whether your TV needs motherboard repair, display diagnosis, or backlight replacement, technicians in Bhopal are trained to manage everything with precision.

Their services typically include:

Repair of Smart TV software issues
Display and panel testing
Audio system troubleshooting
Internal component diagnosis
Replacement using original parts

Customers in Bhopal often choose authorized centers supported by Dial Service Centre for their consistent repair quality.

Thomson TV Service Center in Lucknow

Lucknow has a well-established network of Thomson TV service Center In Lucknow facilities, staffed with trained technicians specializing in smart, LED, and UHD models. They offer both in-warranty and out-of-warranty repair support for various issues.

Common support services include:

Fixing Wi-Fi and connectivity problems
Resolving system lag or app-crashing issues
Repairing flickering or dim screens
Addressing port-related issues like HDMI or USB faults
Replacing malfunctioning remote sensors or control circuits

The service centers in Lucknow ensure customers receive quick diagnosis and repair solutions backed by original components.

Thomson TV Service Center in Kanpur

The Thomson TV Service Center in Kanpur is another major location where Thomson customers receive efficient and reliable repair support. The technicians here specialize in large-screen models, display repairs, and complex motherboard issues.

Services available in Kanpur include:

Backlight repair and LED strip replacement
Screen or panel troubleshooting
Firmware and software updates
Motherboard testing and chip-level repairs
Power-related fault resolution

Because of the high demand for repairs in the region, the centers emphasize quality control and ensure long-lasting solutions.

Are All Repairs Covered Under Warranty?

Not all repairs are covered under warranty. If the damage is caused by the user or external factors, it will be classified as an out-of-warranty repair. In such cases, customers must opt for paid repairs, which are carried out using original parts at authorized centers.

The benefit of choosing authorized service providers is that: