The sync will fail if the total number of all users (active or inactive) on your account exceeds the user limit placed upon it if present. The Summary sheet on Fix Outlook and Office365 Sync Issues the spreadsheet attachment of your sync summary includes an Updated User Count and User Limit. These figures will give you an impression of how far over the limit the account is.

Methods to fix Microsoft Outlook syncing error

• Sometimes, Outlook sync issues can arise because of poor internet connection.
• Both of our authentication methods can fail if the Enterprise Applications entry for the sync in Azure AD is deleted or if it has had its permissions modified.
• If the connection is poor, consider restarting your modem/router or moving to a more reliable network.
• The Users Processed count will be 0 is there are no users in the synced dataset after filtering.
• You can view your inactive users on the Users page and delete them as you see fit.
• The Users Loaded count will be 0 if all users fail to meet the system's requirements for user records.
• You can do this in the Microsoft 365 Sync Wizard on the configuration page of your platform settings.

This blog talks about the causes behind Outlook synchronization errors and a few solutions to fix Outlook sync issues. We have shared five manual methods in this blog to resolve the Outlook syncing errors. Apart from this, we also discuss the Shoviv OST to PST Converter Tool, a professional way to repair, recover, and convert Outlook data files. This solution will be beneficial for users who are facing Outlook syncing issues because of corrupted PST or OST files.

Common Causes of Sync Issues in Outlook

Find out what to do if you are having issues with syncing users or groups from Microsoft 365. Once you have completed the steps to fix Outlook sync errors, kindly check if the error has been fixed or not. The error message in the Summary sheet of the Sync Summary spreadsheet attachment can also highlight the reason for this. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. To make sure there are no issues, click Test Account Settings to test the connection.

[Answered] Secured OST to PST Converter for OST to PST Conversion

To solve your Outlook issues, download the application from the Microsoft website and follow the directions. After the files get repaired, restart the Outlook program to ensure that the Outlook syncing issues are resolved or not. The simplest way to resolve authentication issues is to rerun the authentication process by clicking the Sign in with Microsoft on work offline mode stuck the Microsoft 365 settings page. You run the Microsoft consent process using an eligible M365 account after which you will be taken to the sync's setup wizard.

What should I do if my sync failed due to authentication issues?

But setup is a little complicated and it can sometimes be difficult to identify the source of problems. We have resources to help you identify potential issues and fix them. The Support and Recovery Assistant, a tool provided by Microsoft, can identify and resolve common Outlook problems. It is capable of automatically identifying problems with account setups, sync, and online Outlook email repair utility other typical mistakes.

Fixing problems with directory synchronization for Microsoft 365

Typically this is because the selected groups have been deleted from Azure AD since the M365 sync was configured on your account. After viewing, see fixing problems with directory synchronization for Microsoft 365 to correct any identified issues. There can be several reasons for the Outlook synchronization error. Before we know the solutions, we will understand a few common causes of the Outlook sync problem. To get the sync working you will either need to delete users or have the user limit on your account increased. If you don't wish an inactive user to be made active by the M365 sync, you can add the user's email address to the sync forbid list.

What privileges do I need to authorise the M365 sync?

It is possible for a corrupted Outlook profile to impede synchronization. After these instructions, ensure the sync settings are correct and check everything is working well. This means that the authentication setup for your sync is no longer valid.



If the connection is poor, consider restarting your modem/router or moving to a more reliable network. We're in the process of migrating from On-Premise Exchange to O365. I have a couple of Users and a Shared Mailbox that were migrated and both Users are experiencing issues with the Shared Mailbox updating on a regular basis. Additionally, you might want to make a new profile and make it the default to see if it fixes the problem. These are the only two I've seen have this issue and I was wondering if you've seen this and figured out a 'fix'?