Ethiopian Airlines, one of Africa’s largest and most recognized carriers, maintains a strong operational presence in Asia, including China. The airline operates regular flights between Guangzhou and Addis Ababa, serving as a major link for both business and leisure travelers. For passengers in China, the Ethiopian Airlines office in Guangzhou provides dedicated support for ticketing, flight inquiries, customer service, and airport-related assistance.
Office Location – Guangzhou
Ethiopian Airlines Guangzhou office is strategically located in the commercial heart of the city, making it easily accessible to local travelers and business visitors. The office handles ticket sales, flight rescheduling, baggage queries, and customer service issues.
Office Address:
Room 1701, 17th Floor, Guangdong Foreign Trade Center Building B
No. 372 Huanshi East Road, Guangzhou, China
Contact Details:
Phone: +86 20 8365 1420 / +86 20 8365 1421
Fax: +86 20 8365 1423
Email: CANRES@ethiopianairlines.com
Working Hours:
Monday to Friday: 09:00 AM – 05:30 PM
Closed on weekends and public holidays
At this office, passengers can receive full assistance with:
Booking domestic and international flights
Ticket modifications or cancellations
Baggage allowance and lost luggage claims
Travel policy and visa information
ShebaMiles membership support
Special assistance for families, minors, and passengers with disabilities
Airport Assistance – Guangzhou Baiyun International Airport
Ethiopian Airlines also provides airport-based customer service at Guangzhou Baiyun International Airport. Staff at the check-in counters assist with baggage drop, boarding passes, special requests, and connecting flight support. If you require urgent assistance on your travel day, the airport staff is your first point of contact.
Why Contact the Guangzhou Office?
Reaching out to the Ethiopian Airlines Guangzhou office ensures travelers have access to timely and accurate information, especially for multi-leg journeys involving Africa, the Middle East, or Europe. The local office is also essential for resolving issues in Mandarin or Cantonese, offering smooth communication for Chinese travelers.
Final Notes
Whether you are booking a new trip, making changes to an existing reservation, or seeking baggage help, the Ethiopian Airlines office in Guangzhou is fully equipped to assist. With professional staff and reliable support, passengers can enjoy a seamless travel experience when flying from Guangzhou to destinations worldwide with Ethiopian Airlines.
