Booking a flight can be exciting, but plans sometimes change unexpectedly. When that happens, understanding the airline’s cancellation policy can save you money, time, and stress. Sun Country Airlines, a popular low-cost carrier in the U.S., offers a cancellation policy designed to balance customer flexibility with the realities of airline operations. In this article, we’ll break down everything you need to know about Sun Country Airlines Flight Cancellation Policy from the free cancellation window to fees, refunds, and travel credits.
1. The 24-Hour Risk-Free Cancellation Policy
One of the best features of Sun Country Airlines’ cancellation policy is its 24-hour risk-free cancellation window. If you book a flight directly through Sun Country and cancel within 24 hours of purchase, you’re entitled to a full refund — no questions asked. This policy applies to all ticket types as long as the flight departure date is at least seven days away.
This gives you a full day to reconsider your booking, correct any mistakes, or adjust your plans without losing money. It’s especially helpful if you need to confirm details with family or work before finalizing your trip.
2. What Happens After 24 Hours?
If you decide to cancel after that 24-hour window, things get a bit more complicated, and what happens depends largely on the type of ticket you purchased:
Non-Refundable Tickets: Most Sun Country tickets fall into this category. If you cancel after 24 hours, you generally won’t get a cash refund. Instead, you may receive a travel credit or voucher, which you can use to book future flights with the airline. These credits usually have an expiration date — often within one year of issuance.
Refundable Tickets: If you purchased a refundable fare, you can cancel at any time before your flight and receive a full refund. Keep in mind that refundable tickets tend to be more expensive than standard fares.
3. Cancellation Fees and Penalties
For cancellations outside the 24-hour risk-free window, Sun Country Airlines charges a cancellation fee on non-refundable tickets. This fee typically ranges from $39 to $79 per flight segment, depending on how far in advance you cancel and the specific fare rules of your ticket.
It’s important to note that if you cancel very close to your departure date, the fee may be higher, and in some cases, the airline may not allow cancellation at all.
4. How to Cancel Your Flight
Canceling a Sun Country flight is straightforward:
Online: The easiest way is through Sun Country’s website. Simply log in to your booking, select the flight you want to cancel, and follow the prompts. If you’re eligible for a refund or travel credit, the system will guide you.
Customer Service: If you prefer, you can call Sun Country Airlines’ customer support. This can be useful if you have questions or need help with complex situations.
Travel Agents: If you booked through a travel agent or third-party website, you’ll need to contact them directly to cancel your flight, as Sun Country may not be able to assist.
5. Flight Changes vs. Cancellations
Sometimes plans don’t require canceling your trip but rather changing your flight dates or times. Sun Country allows changes, but usually for a fee. You’ll also need to pay any difference in fare between your original ticket and the new one.
Keep in mind that certain discounted or promotional fares may have stricter change and cancellation rules. Always read your ticket’s terms before booking to understand what flexibility you have.
6. Refunds for Flights Canceled by the Airline
If Sun Country cancels your flight, you’re entitled to a full refund regardless of your ticket type. The airline usually offers rebooking options or refunds, depending on your preference.
However, if cancellations or delays are due to weather or other uncontrollable events, the refund process might differ. Always check with Sun Country directly for the most accurate information in these situations.
7. Using Travel Credits
If your ticket is non-refundable and you cancel after the 24-hour window, you’ll likely receive a travel credit. These credits allow you to book future flights without losing your original ticket value.
Some things to remember about travel credits:
They often expire after a set period (usually one year).
They’re usually non-transferable, meaning only the original passenger can use them.
When using credits, you must pay any fare difference at the time of booking your new flight.
8. Tips for Avoiding Cancellation Fees
Book Early: Canceling or changing flights well in advance often means lower fees.
Check Fare Rules: Some fares offer more flexibility with fewer or no change fees.
Use the 24-Hour Rule: Always review your booking within the first 24 hours to avoid penalties.
Consider Travel Insurance: Insurance can cover cancellations for unexpected reasons and protect your investment.
Final Thoughts
Sun Country Airlines Flight Cancellation Policy offers a good balance of flexibility and fairness. The 24-hour risk-free cancellation is a standout feature that gives travelers confidence when booking. Beyond that, understanding your ticket type — refundable or non-refundable — is key to knowing what fees or refunds to expect.
If you plan ahead and understand the rules, you can avoid extra charges and make the most of travel credits if needed. Whether your plans change suddenly or well in advance, being informed about Sun Country’s cancellation policies will help you manage your trip with ease.
Always review the terms attached to your ticket at the time of purchase and contact Sun Country’s customer service if you have any doubts. That way, you can focus on your travel plans without worrying about cancellations.
Safe travels!
